Simple, honest returns.

You have 14 days from the delivery date to start a return on unworn frames in their original condition. The frames must be unused, with no scratches or signs of wear, and returned in their original packaging with any accessories included.

Because every pair is made to your exact prescription, the lenses themselves are non-refundable unless they arrive defective or made incorrectly. If the frame fits but the lenses are wrong due to our error, we will remake them at no cost. If you would simply like a different frame, you can return the frame (in unworn condition) for a refund of the frame portion of your order.

Approved refunds are returned to your original payment method within 5 to 10 business days of us receiving the returned frame. The refund covers the frame and any applicable taxes. Original shipping is non-refundable, and return shipping is your responsibility unless the return is due to our error or a defective item.

If your glasses arrive damaged, or there is an issue with how the lenses were made, contact us within 7 days of delivery. We will arrange a free remake or a full refund, including return shipping, no questions asked.

Email us at the address on our contact page with your order number and a short note about the return. We will reply with return instructions and the address to send your frame to. Please do not send anything back before you hear from us.